Welcome!

CMS Authors: Mehdi Daoudi, Rishi Bhargava, Harry Trott, Xenia von Wedel, Carmen Gonzalez

Related Topics: Microservices Expo, Industrial IoT, Cognitive Computing , CMS

Microservices Expo: Article

Enterprise Search 2.0: How to Unleash Your Data’s Potential

Let’s face it – data will never be contained

IDC analysts predict that by 2020 there will be 15 quintillion files in existence. That kind of volume has brought us to a point where we are using a term like "exabyte" (and quintillion!) to describe how much data exists. How much of that data will your organization own and how will you access it?

Dispersed across multiple systems, silos, geographies, and regions, data on its own provides no real inherent value. Native search boxes within applications only show a narrow picture of your data contained within that one application - certainly not enough information to make fast, informed business decisions. What about data contained in customer and employee communities? How can you access the valuable information contained in these rapidly growing, knowledge-intensive communities?

Let's face it - data will never be contained; it will continue to proliferate, particularly with the growth in popularity of social networks and communities. Trying to move it into a single knowledgebase or other system of record is a losing battle. Instead, the key to unleashing your data's potential lies in the ability to access it anywhere, anytime, and across any and all systems.

We call this "Enterprise Search 2.0," which enables today's organizations to transform vast stores of raw data into actionable knowledge. Not only can enterprises now index and search enormous quantities of information, but they also can put that data to use and monetize it. In a world of quintillions of files and exabytes of data, Enterprise Search 2.0 makes great business sense.

A Unified Index Provides a New Alternative
With generations X and Y comprising the majority of today's workforce, these "digital natives" expect to find whatever they need - immediately - inside of the enterprise, just as they can outside of it. Blame it on Google if you'd like. Because these digital natives want more freedom than is generally had in SAP or SharePoint, the consumerization of search is bound to explode within the enterprise. Combine these needs with the fact that information relevancy is both personal and contextual, and requires a "learning engine," which understands both, and you find an overwhelming need among most knowledge-intensive organizations for Enterprise Search 2.0.

The characteristics of Enterprise Search 2.0 can be categorized as follows:

  • The ability to federate content, meaning both the consolidation and correlation of structured and unstructured information regardless of the source or format. Enterprise Search 2.0 pushes beyond repository-centric information retrieval to leverage information through composite, information mash-ups and dashboards. Compiled from multiple data sources, these dashboards display search results in tables, charts, and other easy-to-digest information views, along with the ability to dive deeper into the details.
  • It enables quality information access, which is comprehensive, relevant, and just-in-time. Control over relevance is placed in the hands of the user through self-service and dynamic interfaces (dashboards, search interfaces, analytics, graphics).
  • A unified data index that brings all content the enterprise will search into a single layer, and includes both unstructured and structured information.

The central, unified index is perhaps the defining characteristic of Enterprise Search 2.0; it increases the value of both the content and the systems in which the content is housed, because it decouples access from the content source and makes the content source-agnostic. This is a significant breakthrough in enterprise search technology.

Data is pulled into the unified index from virtually any enterprise system, from systems that are behind the firewall to those in the cloud, and includes access to social networking and community content, and web content as well. Following the initial index, data is re-indexed as changes and updates are made, enabling searches that always provide the most recent, relevant content.

Enterprise Search 2.0, unlike basic 1.0 search, integrates with the full knowledge ecosystem. Whether the information is structured or unstructured, in text or voice, Enterprise Search 2.0 will bring it into a single, unified index from which companies can provide self-service information access to various constituencies, from specific groups of employees and customers, to prospects and partners. This approach allows IT departments to leverage their existing technologies and avoid significant costs associated with system integrations and data migration projects. It also helps companies avoid pushing their processes into a one-size-fits-all, cookie-cutter framework.

By combining structured and unstructured data from virtually any enterprise system into a central, unified index, companies not only gain superior insight into composite information, they can also deliver greater value by leveraging existing technologies, and avoid significant costs associated with system integrations and data migration projects.

Rather than searching within individual systems, and then amalgamating the search results from multiple search tools, Enterprise Search 2.0 federates the content. For example, Enterprise Search 2.0 can correlate information from disparate sources and formats and assemble a new, consolidated, dashboard view of information for the user, which would not be available from each independent content source, or which would require significant amounts of time to research and correlate manually. Compiled from multiple data sources, search results appear in tables, charts, and other easy-to-digest dashboard views; the user can also dive deeper into the details by clicking on the charts and other elements, effectively conversing with the information.

Dashboards help companies become more agile and facilitate better and faster decision-making at the top of the organization, as well as providing cross-functional awareness and collaboration. In this way, Enterprise Search 2.0 makes real-time, customized business analytics available to all employees.

Stop Moving Data
My advice to organizations is to stop moving data. In an effort to better manage and access data, companies have spent countless resources moving information to centralized "systems of record," only to have the data continue to proliferate outside of those systems.  The software industry has promised for decades a single, integrated solution to handle all enterprise information needs, but not only has that solution not materialized, the number of systems and content sources has continued to proliferate.

Moving data is a losing game. With a unified index though, organizations can eliminate this costly process and harvest existing IT infrastructures while providing actionable insight into information and knowledge.

Enterprise Search 2.0 is an important, transformational technology that is changing the way employees work. Enterprise Search 2.0 helps connect people to people through information, and provides the relevant content and context that helps organizations unleash their data's potential into on-demand, actionable knowledge that better - and more quickly -  informs critical business decisions.

More Stories By Laurent Simoneau

Laurent Simoneau is president and CEO of Coveo, and one of the industry’s top enterprise search experts. Laurent has been a driving force behind Coveo’s industry recognition as the leading enterprise search company and the pioneer of Enterprise Search 2.0. Prior to Coveo, Laurent was CTO of Copernic, an early leader in desktop search.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER gives detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPOalso offers sp...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...