Welcome!

CMS Authors: Mehdi Daoudi, Rishi Bhargava, Harry Trott, Xenia von Wedel, Carmen Gonzalez

Blog Feed Post

assyst to transform services of StudioEngine, as Burnett purchases again

6th February, 2012, Sydney, Australia - Russ Burnett, General Manager of Technology for the newly developed StudioEngine in Sydney, has selected assyst by Axios Systems for the second time, to streamline his IT Services.

With over 23 years in research and development, the assyst solution offers a fully integrated, end-to-end IT Service Management and Help Desk solution, which was developed from inception upon ITIL principles.

StudioEngine, based in Sydney, is a recently established studio production organization, comprising of 2 separate filming facilities. This "Studio-as-a-Service' was the brainchild of Stephan Gillard, and has been developed in conjunction with Deloitte Private, since August 2011. The studio charge as a 'per-seat' cost for productions, with no minimum contract term or spend.

With reconfigurable workspaces providing security and privacy for multiple tenants, clients utilizing this facility have direct access to dedicated StudioEngine Infrastructure Rendering & Storage Stack facility, Administrative and IT Services. Direct fibre access links them to Fox Studios via their data network, and two other facilities in Alexandria in NSW which also contain a 50+ seat, 3D-capable, theatrette, also including review and meeting rooms.

Being very much at the early stages of this organization, there are plans to expand the Support Desk staff in the New Year to look after the acquisition of new clients by the end of 2012, utilizing between 8,000 and 10,000 assets.

Mr Burnett, most recently Director of Service Delivery for Dr. D Studios in Sydney, was responsible for a major service transformation utilizing the capabilities of assyst for IT, and non-IT use.

Mr Burnett says of his previous assyst experience, "As a repeat customer, I would say that the first time around, I was convinced assyst was the best solution and the value proposition for the business was sound. Having implemented, supported and refined the solution over the course of almost 3 years, including major release upgrades, I no longer need to be convinced - it has been proven as a highly-capable tool that is easy to support".

This major assyst implementation will initially begin with the Incident, Problem and Change Management processes and basic request tracking to be migrated over from a small-scale solution initially put in place. In conjunction with this, Mr Burnett will also implement the assyst Service Catalog, utilizing the assystNET portal for end users. The full record of assets will then be transitioned into assyst, allowing simple auditing and reporting on Configuration Items. Service Level Management will be implemented for existing customers according to terms agreed within current contracts, allowing true service targets to be measured, and ensuring top-level service to end users of the Studio. assyst will allow monthly SLA reporting to their customers and they will eventually be provided with regular reports and monthly support statements (via the assystNet portal).

Eventually, assyst will also be in use for invoice processing for basic services offered, such as provisioning of desktop computers, render and digital storage services, fibre networking, data rendering/backup and archive, support services supplied and ad-hoc expenses.

This phase will also encompass asset discovery and automated CMDB population via Barcode Readers, including the items warranty information, which Mr Burnett also implemented when using assyst at Dr. D Studios previously during the production of "Happy Feet II". Capacity forecasting for the render resources is a function which assyst will soon be responsible for, to ensure that future requirements of the render farm are available to customers when the Studio is working at full capacity. assyst will then be integrated with the accounting platform in use at StudioEngine for accurate on-charging of services, and measurement of the true cost of IT services and support.

The full Service Catalog will be implemented, allowing end users to request services from the business applicable to the user entitlements, and streamlining requests within the IT department and business as a whole, while pre-defined and agreed processes are followed to ensure uniformity and efficiency.

Mr Burnett also envisages that assyst will be utilized to provide real-time, public and accurate quoting of services to potential new customers, based upon their many-varied requirements for production.

Mr Burnett says of the selection of assyst, "StudioEngine shares a lot of the same requirements as Dr. D Studios but StudioEngine customers are not our employees, thus there is a need for a MUCH more formal/polished customer-facing presence, more scrutiny on measurement of services delivered. I know from experience that assyst has the potential to do this and more. We are a new company, but many of us here have been working together for several years or more. As we are just now building our operational platform, we have a lot of new needs/requirements popping up. Before evaluating "bolt-on" solutions, my first thought is always "can we do that with assyst?"

About Axios Systems
assyst from Axios Systems - Service Management that Performs

In the modern age of commerce, IT is a fundamental enabler of business performance. Rapid growth in an ever-changing market is the key to survival and profitability in the global market. Axios Systems' focus is to support your business success through our innovative Service Management platform, assyst. The assyst solution enables the rapid design, deployment and support of the new services your business needs right now. With options for on-premise ownership and subscription-based SaaS access, we have a solution to fit your organization.

Combining over two decades of R&D with the latest Web 2.0 technologies, assyst is one of the most mature and innovative solutions in the market. Encapsulating full-spectrum ITIL functionality, assyst was architected as an all-in-one solution with a uniquely configurable design to support the rapid change you need to continually align IT capability with business direction. Our team of industry experts have been there and done it. Our unparalleled experience, spanning all industries, allows us to cut to the chase and work with you to get demonstrable results that impact the bottom line fast.

In an increasingly unstable vendor market, Axios Systems has the longevity, continuity and experience to deliver results to large enterprise organizations across the globe. Our track record of delivering success for household brand names speaks for itself. We stick with our customers for the journey, which is why 97% of our customers come back to us year on year.

Find out more about how you can optimize IT and gain that vital business edge with assyst - www.axiossystems.com.

Contact for Australasia
Erica Sarlos
[email protected]
Tel: +61 (0)3 9093 2100

Contact for General
Lauren Pyle
[email protected]
Tel: +44 131 220 4748

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which in...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
SYS-CON Events announced today that A&I Solutions has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 1999, A&I Solutions is a leading information technology (IT) software and services provider focusing on best-in-class enterprise solutions. By partnering with industry leaders in technology, A&I assures customers high performance levels across all IT environments including: mai...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
SYS-CON Events announced today that EARP will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "We are a software house, so we perfectly understand challenges that other software houses face in their projects. We can augment a team, that will work with the same standards and processes as our partners' internal teams. Our teams will deliver the same quality within the required time and budget just as our partn...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Tappest will exhibit MooseFS at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. MooseFS is a breakthrough concept in the storage industry. It allows you to secure stored data with either duplication or erasure coding using any server. The newest – 4.0 version of the software enables users to maintain the redundancy level with even 50% less hard drive space required. The software func...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
SYS-CON Events announced today that Outscale will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outscale's technology makes an automated and adaptable Cloud available to businesses, supporting them in the most complex IT projects while controlling their operational aspects. You boost your IT infrastructure's reactivity, with request responses that only take a few seconds.
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
In order to meet the rapidly changing demands of today’s customers, companies are continually forced to redefine their business strategies in order to meet these needs, stay relevant and continue to see profitable growth. IoT deployment and development is integral in this transformation, and today businesses are increasingly seeing the value of investing their resources into IoT deployments. These technologies are able increase ROI through projects such as connecting supply chains or enabling sm...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Everywhere we turn in our industry we can find strong opinions about the direction, type and nature of cloud’s impact on computing and business. Another word that is used in every context in our industry is “hybrid.” In his session at 20th Cloud Expo, Alvaro Gonzalez, Director of Technical, Partner and Field Marketing at Peak 10, will use a combination of a few conceptual props and some research recently commissioned by Peak 10 to offer a real-world consideration of how the various categories of...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...