|By RealWire News Distribution||
|February 7, 2012 01:05 AM EST||
6th February, 2012, Sydney, Australia - Russ Burnett, General Manager of Technology for the newly developed StudioEngine in Sydney, has selected assyst by Axios Systems for the second time, to streamline his IT Services.
With over 23 years in research and development, the assyst solution offers a fully integrated, end-to-end IT Service Management and Help Desk solution, which was developed from inception upon ITIL principles.
StudioEngine, based in Sydney, is a recently established studio production organization, comprising of 2 separate filming facilities. This "Studio-as-a-Service' was the brainchild of Stephan Gillard, and has been developed in conjunction with Deloitte Private, since August 2011. The studio charge as a 'per-seat' cost for productions, with no minimum contract term or spend.
With reconfigurable workspaces providing security and privacy for multiple tenants, clients utilizing this facility have direct access to dedicated StudioEngine Infrastructure Rendering & Storage Stack facility, Administrative and IT Services. Direct fibre access links them to Fox Studios via their data network, and two other facilities in Alexandria in NSW which also contain a 50+ seat, 3D-capable, theatrette, also including review and meeting rooms.
Being very much at the early stages of this organization, there are plans to expand the Support Desk staff in the New Year to look after the acquisition of new clients by the end of 2012, utilizing between 8,000 and 10,000 assets.
Mr Burnett, most recently Director of Service Delivery for Dr. D Studios in Sydney, was responsible for a major service transformation utilizing the capabilities of assyst for IT, and non-IT use.
Mr Burnett says of his previous assyst experience, "As a repeat customer, I would say that the first time around, I was convinced assyst was the best solution and the value proposition for the business was sound. Having implemented, supported and refined the solution over the course of almost 3 years, including major release upgrades, I no longer need to be convinced - it has been proven as a highly-capable tool that is easy to support".
This major assyst implementation will initially begin with the Incident, Problem and Change Management processes and basic request tracking to be migrated over from a small-scale solution initially put in place. In conjunction with this, Mr Burnett will also implement the assyst Service Catalog, utilizing the assystNET portal for end users. The full record of assets will then be transitioned into assyst, allowing simple auditing and reporting on Configuration Items. Service Level Management will be implemented for existing customers according to terms agreed within current contracts, allowing true service targets to be measured, and ensuring top-level service to end users of the Studio. assyst will allow monthly SLA reporting to their customers and they will eventually be provided with regular reports and monthly support statements (via the assystNet portal).
Eventually, assyst will also be in use for invoice processing for basic services offered, such as provisioning of desktop computers, render and digital storage services, fibre networking, data rendering/backup and archive, support services supplied and ad-hoc expenses.
This phase will also encompass asset discovery and automated CMDB population via Barcode Readers, including the items warranty information, which Mr Burnett also implemented when using assyst at Dr. D Studios previously during the production of "Happy Feet II". Capacity forecasting for the render resources is a function which assyst will soon be responsible for, to ensure that future requirements of the render farm are available to customers when the Studio is working at full capacity. assyst will then be integrated with the accounting platform in use at StudioEngine for accurate on-charging of services, and measurement of the true cost of IT services and support.
The full Service Catalog will be implemented, allowing end users to request services from the business applicable to the user entitlements, and streamlining requests within the IT department and business as a whole, while pre-defined and agreed processes are followed to ensure uniformity and efficiency.
Mr Burnett also envisages that assyst will be utilized to provide real-time, public and accurate quoting of services to potential new customers, based upon their many-varied requirements for production.
Mr Burnett says of the selection of assyst, "StudioEngine shares a lot of the same requirements as Dr. D Studios but StudioEngine customers are not our employees, thus there is a need for a MUCH more formal/polished customer-facing presence, more scrutiny on measurement of services delivered. I know from experience that assyst has the potential to do this and more. We are a new company, but many of us here have been working together for several years or more. As we are just now building our operational platform, we have a lot of new needs/requirements popping up. Before evaluating "bolt-on" solutions, my first thought is always "can we do that with assyst?"
About Axios Systems
assyst from Axios Systems - Service Management that Performs
In the modern age of commerce, IT is a fundamental enabler of business performance. Rapid growth in an ever-changing market is the key to survival and profitability in the global market. Axios Systems' focus is to support your business success through our innovative Service Management platform, assyst. The assyst solution enables the rapid design, deployment and support of the new services your business needs right now. With options for on-premise ownership and subscription-based SaaS access, we have a solution to fit your organization.
Combining over two decades of R&D with the latest Web 2.0 technologies, assyst is one of the most mature and innovative solutions in the market. Encapsulating full-spectrum ITIL functionality, assyst was architected as an all-in-one solution with a uniquely configurable design to support the rapid change you need to continually align IT capability with business direction. Our team of industry experts have been there and done it. Our unparalleled experience, spanning all industries, allows us to cut to the chase and work with you to get demonstrable results that impact the bottom line fast.
In an increasingly unstable vendor market, Axios Systems has the longevity, continuity and experience to deliver results to large enterprise organizations across the globe. Our track record of delivering success for household brand names speaks for itself. We stick with our customers for the journey, which is why 97% of our customers come back to us year on year.
Find out more about how you can optimize IT and gain that vital business edge with assyst - www.axiossystems.com.
Contact for Australasia
Tel: +61 (0)3 9093 2100
Contact for General
Tel: +44 131 220 4748
"People are a lot more knowledgeable about APIs now. There are two types of people who work with APIs - IT people who want to use APIs for something internal and the product managers who want to do something outside APIs for people to connect to them," explained Roberto Medrano, Executive Vice President at SOA Software, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 30, 2015 02:30 PM EST Reads: 4,463
Performance is the intersection of power, agility, control, and choice. If you value performance, and more specifically consistent performance, you need to look beyond simple virtualized compute. Many factors need to be considered to create a truly performant environment. In his General Session at 15th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, discussed how to take advantage of a multitude of compute options and platform features to make cloud the cornerstone of your online presence.
Jan. 30, 2015 02:15 PM EST Reads: 5,242
In this Women in Technology Power Panel at 15th Cloud Expo, moderated by Anne Plese, Senior Consultant, Cloud Product Marketing at Verizon Enterprise, Esmeralda Swartz, CMO at MetraTech; Evelyn de Souza, Data Privacy and Compliance Strategy Leader at Cisco Systems; Seema Jethani, Director of Product Management at Basho Technologies; Victoria Livschitz, CEO of Qubell Inc.; Anne Hungate, Senior Director of Software Quality at DIRECTV, discussed what path they took to find their spot within the technology industry and how do they see opportunities for other women in their area of expertise.
Jan. 30, 2015 01:45 PM EST Reads: 3,709
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
Jan. 30, 2015 01:15 PM EST Reads: 4,345
Wearable devices have come of age. The primary applications of wearables so far have been "the Quantified Self" or the tracking of one's fitness and health status. We propose the evolution of wearables into social and emotional communication devices. Our BE(tm) sensor uses light to visualize the skin conductance response. Our sensors are very inexpensive and can be massively distributed to audiences or groups of any size, in order to gauge reactions to performances, video, or any kind of presentation. In her session at @ThingsExpo, Jocelyn Scheirer, CEO & Founder of Bionolux, will discuss ho...
Jan. 30, 2015 01:15 PM EST Reads: 3,093
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
Jan. 30, 2015 01:00 PM EST Reads: 6,136
“With easy-to-use SDKs for Atmel’s platforms, IoT developers can now reap the benefits of realtime communication, and bypass the security pitfalls and configuration complexities that put IoT deployments at risk,” said Todd Greene, founder & CEO of PubNub. PubNub will team with Atmel at CES 2015 to launch full SDK support for Atmel’s MCU, MPU, and Wireless SoC platforms. Atmel developers now have access to PubNub’s secure Publish/Subscribe messaging with guaranteed ¼ second latencies across PubNub’s 14 global points-of-presence. PubNub delivers secure communication through firewalls, proxy ser...
Jan. 30, 2015 12:45 PM EST Reads: 2,546
We’re no longer looking to the future for the IoT wave. It’s no longer a distant dream but a reality that has arrived. It’s now time to make sure the industry is in alignment to meet the IoT growing pains – cooperate and collaborate as well as innovate. In his session at @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, will examine the key ingredients to IoT success and identify solutions to challenges the industry is facing. The deep industry expertise behind this presentation will provide attendees with a leading edge view of rapidly emerging IoT oppor...
Jan. 30, 2015 12:45 PM EST Reads: 2,891
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Jan. 30, 2015 12:00 PM EST Reads: 10,610
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective storage designed to handle the massive surge in back-end data in a world where timely analytics is e...
Jan. 30, 2015 12:00 PM EST Reads: 4,477
"There is a natural synchronization between the business models, the IoT is there to support ,” explained Brendan O'Brien, Co-founder and Chief Architect of Aria Systems, in this SYS-CON.tv interview at the 15th International Cloud Expo®, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 30, 2015 11:45 AM EST Reads: 4,939
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrategies, will examine why IT must finally fulfill its role in support of its SBUs or face a new round of...
Jan. 30, 2015 11:45 AM EST Reads: 4,609
The BPM world is going through some evolution or changes where traditional business process management solutions really have nowhere to go in terms of development of the road map. In this demo at 15th Cloud Expo, Kyle Hansen, Director of Professional Services at AgilePoint, shows AgilePoint’s unique approach to dealing with this market circumstance by developing a rapid application composition or development framework.
Jan. 30, 2015 11:30 AM EST Reads: 3,699
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
Jan. 30, 2015 11:30 AM EST Reads: 4,898
ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ -- IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's platform-as-a-service. The new platform enables developers to build ap...
Jan. 30, 2015 11:15 AM EST Reads: 5,136
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at home including open source hardware, the raw materials required and the options available to power s...
Jan. 30, 2015 11:00 AM EST Reads: 3,904
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover how hardware commoditization, the ubiquitous nature of connectivity, and the emergence of Big Data a...
Jan. 30, 2015 10:45 AM EST Reads: 4,394
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, demonstrated how to approach creating broadly successful connected customer solutions using real world business transformation studies including New England BioLabs and more.
Jan. 30, 2015 10:45 AM EST Reads: 4,715
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
Jan. 30, 2015 10:30 AM EST Reads: 4,093
Enthusiasm for the Internet of Things has reached an all-time high. In 2013 alone, venture capitalists spent more than $1 billion dollars investing in the IoT space. With "smart" appliances and devices, IoT covers wearable smart devices, cloud services to hardware companies. Nest, a Google company, detects temperatures inside homes and automatically adjusts it by tracking its user's habit. These technologies are quickly developing and with it come challenges such as bridging infrastructure gaps, abiding by privacy concerns and making the concept a reality. These challenges can't be addressed w...
Jan. 30, 2015 10:00 AM EST Reads: 4,670