|By RealWire News Distribution||
|February 7, 2012 01:05 AM EST||
6th February, 2012, Sydney, Australia - Russ Burnett, General Manager of Technology for the newly developed StudioEngine in Sydney, has selected assyst by Axios Systems for the second time, to streamline his IT Services.
With over 23 years in research and development, the assyst solution offers a fully integrated, end-to-end IT Service Management and Help Desk solution, which was developed from inception upon ITIL principles.
StudioEngine, based in Sydney, is a recently established studio production organization, comprising of 2 separate filming facilities. This "Studio-as-a-Service' was the brainchild of Stephan Gillard, and has been developed in conjunction with Deloitte Private, since August 2011. The studio charge as a 'per-seat' cost for productions, with no minimum contract term or spend.
With reconfigurable workspaces providing security and privacy for multiple tenants, clients utilizing this facility have direct access to dedicated StudioEngine Infrastructure Rendering & Storage Stack facility, Administrative and IT Services. Direct fibre access links them to Fox Studios via their data network, and two other facilities in Alexandria in NSW which also contain a 50+ seat, 3D-capable, theatrette, also including review and meeting rooms.
Being very much at the early stages of this organization, there are plans to expand the Support Desk staff in the New Year to look after the acquisition of new clients by the end of 2012, utilizing between 8,000 and 10,000 assets.
Mr Burnett, most recently Director of Service Delivery for Dr. D Studios in Sydney, was responsible for a major service transformation utilizing the capabilities of assyst for IT, and non-IT use.
Mr Burnett says of his previous assyst experience, "As a repeat customer, I would say that the first time around, I was convinced assyst was the best solution and the value proposition for the business was sound. Having implemented, supported and refined the solution over the course of almost 3 years, including major release upgrades, I no longer need to be convinced - it has been proven as a highly-capable tool that is easy to support".
This major assyst implementation will initially begin with the Incident, Problem and Change Management processes and basic request tracking to be migrated over from a small-scale solution initially put in place. In conjunction with this, Mr Burnett will also implement the assyst Service Catalog, utilizing the assystNET portal for end users. The full record of assets will then be transitioned into assyst, allowing simple auditing and reporting on Configuration Items. Service Level Management will be implemented for existing customers according to terms agreed within current contracts, allowing true service targets to be measured, and ensuring top-level service to end users of the Studio. assyst will allow monthly SLA reporting to their customers and they will eventually be provided with regular reports and monthly support statements (via the assystNet portal).
Eventually, assyst will also be in use for invoice processing for basic services offered, such as provisioning of desktop computers, render and digital storage services, fibre networking, data rendering/backup and archive, support services supplied and ad-hoc expenses.
This phase will also encompass asset discovery and automated CMDB population via Barcode Readers, including the items warranty information, which Mr Burnett also implemented when using assyst at Dr. D Studios previously during the production of "Happy Feet II". Capacity forecasting for the render resources is a function which assyst will soon be responsible for, to ensure that future requirements of the render farm are available to customers when the Studio is working at full capacity. assyst will then be integrated with the accounting platform in use at StudioEngine for accurate on-charging of services, and measurement of the true cost of IT services and support.
The full Service Catalog will be implemented, allowing end users to request services from the business applicable to the user entitlements, and streamlining requests within the IT department and business as a whole, while pre-defined and agreed processes are followed to ensure uniformity and efficiency.
Mr Burnett also envisages that assyst will be utilized to provide real-time, public and accurate quoting of services to potential new customers, based upon their many-varied requirements for production.
Mr Burnett says of the selection of assyst, "StudioEngine shares a lot of the same requirements as Dr. D Studios but StudioEngine customers are not our employees, thus there is a need for a MUCH more formal/polished customer-facing presence, more scrutiny on measurement of services delivered. I know from experience that assyst has the potential to do this and more. We are a new company, but many of us here have been working together for several years or more. As we are just now building our operational platform, we have a lot of new needs/requirements popping up. Before evaluating "bolt-on" solutions, my first thought is always "can we do that with assyst?"
About Axios Systems
assyst from Axios Systems - Service Management that Performs
In the modern age of commerce, IT is a fundamental enabler of business performance. Rapid growth in an ever-changing market is the key to survival and profitability in the global market. Axios Systems' focus is to support your business success through our innovative Service Management platform, assyst. The assyst solution enables the rapid design, deployment and support of the new services your business needs right now. With options for on-premise ownership and subscription-based SaaS access, we have a solution to fit your organization.
Combining over two decades of R&D with the latest Web 2.0 technologies, assyst is one of the most mature and innovative solutions in the market. Encapsulating full-spectrum ITIL functionality, assyst was architected as an all-in-one solution with a uniquely configurable design to support the rapid change you need to continually align IT capability with business direction. Our team of industry experts have been there and done it. Our unparalleled experience, spanning all industries, allows us to cut to the chase and work with you to get demonstrable results that impact the bottom line fast.
In an increasingly unstable vendor market, Axios Systems has the longevity, continuity and experience to deliver results to large enterprise organizations across the globe. Our track record of delivering success for household brand names speaks for itself. We stick with our customers for the journey, which is why 97% of our customers come back to us year on year.
Find out more about how you can optimize IT and gain that vital business edge with assyst - www.axiossystems.com.
Contact for Australasia
Tel: +61 (0)3 9093 2100
Contact for General
Tel: +44 131 220 4748
Through WebRTC, audio and video communications are being embedded more easily than ever into applications, helping carriers, enterprises and independent software vendors deliver greater functionality to their end users. With today’s business world increasingly focused on outcomes, users’ growing calls for ease of use, and businesses craving smarter, tighter integration, what’s the next step in delivering a richer, more immersive experience? That richer, more fully integrated experience comes about through a Communications Platform as a Service which allows for messaging, screen sharing, video...
Sep. 4, 2015 06:00 AM EDT Reads: 745
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Sep. 4, 2015 06:00 AM EDT Reads: 500
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing these ideas and some early experiments performed in the Kurento open source software community in areas ...
Sep. 4, 2015 05:00 AM EDT Reads: 123
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
Sep. 4, 2015 04:30 AM EDT Reads: 1,702
In his session at @ThingsExpo, Lee Williams, a producer of the first smartphones and tablets, will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater. He will explain how M2M controllers work through wirelessly connected remote controls; and specifically delve into a retrofit option that reverse-engineers control codes of existing conventional controller systems so they don't have to be replaced and are instantly converted to become smart, connected devices.
Sep. 4, 2015 02:00 AM EDT Reads: 268
The 3rd International WebRTC Summit, to be held Nov. 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 15th International Cloud Expo, 6th International Big Data Expo, 3rd International DevOps Summit and 2nd Internet of @ThingsExpo. WebRTC (Web-based Real-Time Communication) is an open source project supported by Google, Mozilla and Opera that aims to enable bro...
Sep. 4, 2015 01:15 AM EDT Reads: 1,629
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevOps to advance innovation and increase agility. Specializing in designing, imple...
Sep. 4, 2015 12:00 AM EDT Reads: 385
Containers are not new, but renewed commitments to performance, flexibility, and agility have propelled them to the top of the agenda today. By working without the need for virtualization and its overhead, containers are seen as the perfect way to deploy apps and services across multiple clouds. Containers can handle anything from file types to operating systems and services, including microservices. What are microservices? Unlike what the name implies, microservices are not necessarily small, but are focused on specific tasks. The ability for developers to deploy multiple containers – thous...
Sep. 3, 2015 10:00 PM EDT Reads: 199
SYS-CON Events announced today that IceWarp will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IceWarp, the leader of cloud and on-premise messaging, delivers secured email, chat, documents, conferencing and collaboration to today's mobile workforce, all in one unified interface
Sep. 3, 2015 10:00 PM EDT Reads: 492
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be.
Sep. 3, 2015 08:30 PM EDT Reads: 170
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
Sep. 3, 2015 04:30 PM EDT Reads: 436
As more and more data is generated from a variety of connected devices, the need to get insights from this data and predict future behavior and trends is increasingly essential for businesses. Real-time stream processing is needed in a variety of different industries such as Manufacturing, Oil and Gas, Automobile, Finance, Online Retail, Smart Grids, and Healthcare. Azure Stream Analytics is a fully managed distributed stream computation service that provides low latency, scalable processing of streaming data in the cloud with an enterprise grade SLA. It features built-in integration with Azur...
Sep. 3, 2015 02:45 PM EDT Reads: 392
With the proliferation of connected devices underpinning new Internet of Things systems, Brandon Schulz, Director of Luxoft IoT – Retail, will be looking at the transformation of the retail customer experience in brick and mortar stores in his session at @ThingsExpo. Questions he will address include: Will beacons drop to the wayside like QR codes, or be a proximity-based profit driver? How will the customer experience change in stores of all types when everything can be instrumented and analyzed? As an area of investment, how might a retail company move towards an innovation methodolo...
Sep. 3, 2015 02:30 PM EDT Reads: 518
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Sep. 3, 2015 02:30 PM EDT Reads: 966
SYS-CON Events announced today the Containers & Microservices Bootcamp, being held November 3-4, 2015, in conjunction with 17th Cloud Expo, @ThingsExpo, and @DevOpsSummit at the Santa Clara Convention Center in Santa Clara, CA. This is your chance to get started with the latest technology in the industry. Combined with real-world scenarios and use cases, the Containers and Microservices Bootcamp, led by Janakiram MSV, a Microsoft Regional Director, will include presentations as well as hands-on demos and comprehensive walkthroughs.
Sep. 3, 2015 02:15 PM EDT Reads: 416
Contrary to mainstream media attention, the multiple possibilities of how consumer IoT will transform our everyday lives aren’t the only angle of this headline-gaining trend. There’s a huge opportunity for “industrial IoT” and “Smart Cities” to impact the world in the same capacity – especially during critical situations. For example, a community water dam that needs to release water can leverage embedded critical communications logic to alert the appropriate individuals, on the right device, as soon as they are needed to take action.
Sep. 3, 2015 01:30 PM EDT
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Treloar, President and COO of Bebaio, will explore examples of brands transforming their businesses by t...
Sep. 3, 2015 12:30 PM EDT Reads: 292
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts, GM of Platform at FinancialForce.com, will discuss the value of business applications on wearable ...
Sep. 3, 2015 10:45 AM EDT
SYS-CON Events announced today that Micron Technology, Inc., a global leader in advanced semiconductor systems, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Micron’s broad portfolio of high-performance memory technologies – including DRAM, NAND and NOR Flash – is the basis for solid state drives, modules, multichip packages and other system solutions. Backed by more than 35 years of technology leadership, Micron's memory solutions enable the world's most innovative computing, consumer,...
Sep. 3, 2015 10:00 AM EDT Reads: 286
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
Sep. 3, 2015 10:00 AM EDT Reads: 1,604