Welcome!

CMS Authors: Mehdi Daoudi, Rishi Bhargava, Harry Trott, Xenia von Wedel, Carmen Gonzalez

Blog Feed Post

DUDLEY MBC Scores high on Customer Service with help from assyst

Dudley Metropolitan Borough Council has been named as the local authority with the Best ICT Service by Socitm (Society of IT Managers), the professional association for public sector ICT Management.

Socitm has been running a Benchmarking and User Satisfaction survey since 1998 to help those who supply ICT services to better understand the views of their users. The survey covers customer satisfaction and training adequacy in public sector authorities in the UK.

This was the 4th time that Dudley MBC has participated in this survey, which was distributed to all staff (excluding ICT Services) and members. Of those responding, over 70% of their users stated that ICT is completely integral to their jobs.

All scores in the survey were marked 1 (low) through to 7 (high) and Dudley MBC scored an impressive 5.67 for customer satisfaction. This was the highest mark throughout the UK, where the average score was 5.10.

Pete Hipkiss, Customer Support and Services Manager credited Axios Systems' assyst ITSM solution with helping them to achieve this award, "assyst is central to all of our business ICT processes. It is the glue which bonds everything together."

Other areas in which Dudley scored highly are:

  • How seriously they take ICT security (6.03)
  • Customer service skills of ICT support staff (6.02)

  • Technical competence of ICT support staff (6.00)

  • Ability to fix problems (5.98)

  • Ease of contacting ICT (5.89)

Ailsa Symeonides, Sales and Marketing Director at Axios Systems said, "We are delighted that Dudley MBC has won this award. It just goes to show that although the public sector is facing huge challenges at the moment with budget cuts and redundancies, a good ICT Service can still be achieved with the right tool."

About Axios Systems
assyst from Axios Systems - IT Service Management that Performs

In the modern age of commerce, IT is a fundamental enabler of business performance. Rapid growth in an ever-changing market is the key to survival and profitability in the global market. Axios Systems' focus is to support your business success through our innovative Service Management platform, assyst. The assyst solution enables the rapid design, deployment and support of the new services your business needs right now.

Combining over two decades of R&D with the latest Web 2.0 technologies, assyst is one of the most mature and innovative solutions in the market. Encapsulating full-spectrum ITIL functionality, assyst was architected as an all-in-one solution with a uniquely configurable design to support the rapid change you need to continually align IT capability with business direction. Our team of industry experts have been there and done it. Our unparalleled experience, spanning all industries, allows us to cut to the chase and work with you to get demonstrable results that impact the bottom line fast.

In an increasingly unstable vendor market, Axios Systems has the longevity, continuity and experience to deliver results to large enterprise organizations across the globe. Our track record of delivering success for household brand names speaks for itself. We stick with our customers for the journey, which is why 97% of our customers come back to us year on year.

Find out more about how you can optimize IT and gain that vital business edge with assyst - http://www.axiossystems.com/.

About Socitm
Socitm is the membership association for all ICT professionals working in Local Authorities and the Public and Third Sectors and suppliers to those sectors. Socitm provides a widely respected forum for the promotion, use and development of ICT best practice. It is also plays a leading role in ICT-facilitated local government transformation in the UK.

About Dudley Metropolitan Borough Council
Dudley Council is one of the top performing local authorities in the country according to the Audit Commission. The top rating status reflects the council's excellent adult social care and housing service, its good children's services and the good progress it has made in regeneration, with ambitious plans for millions of pounds worth of investment across the borough.

The council has also been praised for its work with diverse communities to strengthen community cohesion and significantly it was noted that Dudley Council has good capacity, with its partners, to make future improvements.

Working with partner agencies is very important to Dudley. In our 15,000 plus workforce you'll find an ethos of partnership working with the common goal of making the borough a good, healthy and safe place to live, work and visit.

Once at the heart of the Industrial Revolution, Dudley borough consists of four main towns: Brierley Hill, Dudley, Halesowen and Stourbridge. Each has a wealth of heritage, from Stourbridge's Glass Quarter to Dudley's 12th century castle, from Halesowen's historic Leasowes Park to Brierley Hill's modern retail delights. The towns contribute their own different qualities to the borough making it a special and fascinating place.

Contact:
Lauren Pyle, Axios Systems
Tel. +44 131 220 4748
E-mail: [email protected]

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

IoT & Smart Cities Stories
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to great conferences, helping you discover new conferences and increase your return on investment.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER gives detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPOalso offers sp...
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
SYS-CON Events announced today that IoT Global Network has been named “Media Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...