Click here to close now.




















Welcome!

CMS Authors: Carmen Gonzalez, Shelly Palmer, PR.com Newswire, Jason Bloomberg, Kevin Benedict

Blog Feed Post

DUDLEY MBC Scores high on Customer Service with help from assyst

Dudley Metropolitan Borough Council has been named as the local authority with the Best ICT Service by Socitm (Society of IT Managers), the professional association for public sector ICT Management.

Socitm has been running a Benchmarking and User Satisfaction survey since 1998 to help those who supply ICT services to better understand the views of their users. The survey covers customer satisfaction and training adequacy in public sector authorities in the UK.

This was the 4th time that Dudley MBC has participated in this survey, which was distributed to all staff (excluding ICT Services) and members. Of those responding, over 70% of their users stated that ICT is completely integral to their jobs.

All scores in the survey were marked 1 (low) through to 7 (high) and Dudley MBC scored an impressive 5.67 for customer satisfaction. This was the highest mark throughout the UK, where the average score was 5.10.

Pete Hipkiss, Customer Support and Services Manager credited Axios Systems' assyst ITSM solution with helping them to achieve this award, "assyst is central to all of our business ICT processes. It is the glue which bonds everything together."

Other areas in which Dudley scored highly are:

  • How seriously they take ICT security (6.03)
  • Customer service skills of ICT support staff (6.02)

  • Technical competence of ICT support staff (6.00)

  • Ability to fix problems (5.98)

  • Ease of contacting ICT (5.89)

Ailsa Symeonides, Sales and Marketing Director at Axios Systems said, "We are delighted that Dudley MBC has won this award. It just goes to show that although the public sector is facing huge challenges at the moment with budget cuts and redundancies, a good ICT Service can still be achieved with the right tool."

About Axios Systems
assyst from Axios Systems - IT Service Management that Performs

In the modern age of commerce, IT is a fundamental enabler of business performance. Rapid growth in an ever-changing market is the key to survival and profitability in the global market. Axios Systems' focus is to support your business success through our innovative Service Management platform, assyst. The assyst solution enables the rapid design, deployment and support of the new services your business needs right now.

Combining over two decades of R&D with the latest Web 2.0 technologies, assyst is one of the most mature and innovative solutions in the market. Encapsulating full-spectrum ITIL functionality, assyst was architected as an all-in-one solution with a uniquely configurable design to support the rapid change you need to continually align IT capability with business direction. Our team of industry experts have been there and done it. Our unparalleled experience, spanning all industries, allows us to cut to the chase and work with you to get demonstrable results that impact the bottom line fast.

In an increasingly unstable vendor market, Axios Systems has the longevity, continuity and experience to deliver results to large enterprise organizations across the globe. Our track record of delivering success for household brand names speaks for itself. We stick with our customers for the journey, which is why 97% of our customers come back to us year on year.

Find out more about how you can optimize IT and gain that vital business edge with assyst - http://www.axiossystems.com/.

About Socitm
Socitm is the membership association for all ICT professionals working in Local Authorities and the Public and Third Sectors and suppliers to those sectors. Socitm provides a widely respected forum for the promotion, use and development of ICT best practice. It is also plays a leading role in ICT-facilitated local government transformation in the UK.

About Dudley Metropolitan Borough Council
Dudley Council is one of the top performing local authorities in the country according to the Audit Commission. The top rating status reflects the council's excellent adult social care and housing service, its good children's services and the good progress it has made in regeneration, with ambitious plans for millions of pounds worth of investment across the borough.

The council has also been praised for its work with diverse communities to strengthen community cohesion and significantly it was noted that Dudley Council has good capacity, with its partners, to make future improvements.

Working with partner agencies is very important to Dudley. In our 15,000 plus workforce you'll find an ethos of partnership working with the common goal of making the borough a good, healthy and safe place to live, work and visit.

Once at the heart of the Industrial Revolution, Dudley borough consists of four main towns: Brierley Hill, Dudley, Halesowen and Stourbridge. Each has a wealth of heritage, from Stourbridge's Glass Quarter to Dudley's 12th century castle, from Halesowen's historic Leasowes Park to Brierley Hill's modern retail delights. The towns contribute their own different qualities to the borough making it a special and fascinating place.

Contact:
Lauren Pyle, Axios Systems
Tel. +44 131 220 4748
E-mail: [email protected]

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world and it starts with business models and monetization strategies.
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of profound change in the industry.
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect their organization.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, discussed IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sectors.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
Akana has released Envision, an enhanced API analytics platform that helps enterprises mine critical insights across their digital eco-systems, understand their customers and partners and offer value-added personalized services. “In today’s digital economy, data-driven insights are proving to be a key differentiator for businesses. Understanding the data that is being tunneled through their APIs and how it can be used to optimize their business and operations is of paramount importance,” said Alistair Farquharson, CTO of Akana.
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud business applications and services across multiple cloud delivery models.
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI Intelligence, he worked analyzing bank technology for Corporate Insight and The Clearing House Payment...
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit for the EMC Federation.
"Optimal Design is a technology integration and product development firm that specializes in connecting devices to the cloud," stated Joe Wascow, Co-Founder & CMO of Optimal Design, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and simplified management of data on complex storage networks. CommVault's exclusive single-platform architecture gives companies unp...
Electric Cloud and Arynga have announced a product integration partnership that will bring Continuous Delivery solutions to the automotive Internet-of-Things (IoT) market. The joint solution will help automotive manufacturers, OEMs and system integrators adopt DevOps automation and Continuous Delivery practices that reduce software build and release cycle times within the complex and specific parameters of embedded and IoT software systems.
"ciqada is a combined platform of hardware modules and server products that lets people take their existing devices or new devices and lets them be accessible over the Internet for their users," noted Geoff Engelstein of ciqada, a division of Mars International, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.