Click here to close now.

Welcome!

CMS Authors: Carmen Gonzalez, Shelly Palmer, PR.com Newswire, Jason Bloomberg, Kevin Benedict

Blog Feed Post

DUDLEY MBC Scores high on Customer Service with help from assyst

Dudley Metropolitan Borough Council has been named as the local authority with the Best ICT Service by Socitm (Society of IT Managers), the professional association for public sector ICT Management.

Socitm has been running a Benchmarking and User Satisfaction survey since 1998 to help those who supply ICT services to better understand the views of their users. The survey covers customer satisfaction and training adequacy in public sector authorities in the UK.

This was the 4th time that Dudley MBC has participated in this survey, which was distributed to all staff (excluding ICT Services) and members. Of those responding, over 70% of their users stated that ICT is completely integral to their jobs.

All scores in the survey were marked 1 (low) through to 7 (high) and Dudley MBC scored an impressive 5.67 for customer satisfaction. This was the highest mark throughout the UK, where the average score was 5.10.

Pete Hipkiss, Customer Support and Services Manager credited Axios Systems' assyst ITSM solution with helping them to achieve this award, "assyst is central to all of our business ICT processes. It is the glue which bonds everything together."

Other areas in which Dudley scored highly are:

  • How seriously they take ICT security (6.03)
  • Customer service skills of ICT support staff (6.02)

  • Technical competence of ICT support staff (6.00)

  • Ability to fix problems (5.98)

  • Ease of contacting ICT (5.89)

Ailsa Symeonides, Sales and Marketing Director at Axios Systems said, "We are delighted that Dudley MBC has won this award. It just goes to show that although the public sector is facing huge challenges at the moment with budget cuts and redundancies, a good ICT Service can still be achieved with the right tool."

About Axios Systems
assyst from Axios Systems - IT Service Management that Performs

In the modern age of commerce, IT is a fundamental enabler of business performance. Rapid growth in an ever-changing market is the key to survival and profitability in the global market. Axios Systems' focus is to support your business success through our innovative Service Management platform, assyst. The assyst solution enables the rapid design, deployment and support of the new services your business needs right now.

Combining over two decades of R&D with the latest Web 2.0 technologies, assyst is one of the most mature and innovative solutions in the market. Encapsulating full-spectrum ITIL functionality, assyst was architected as an all-in-one solution with a uniquely configurable design to support the rapid change you need to continually align IT capability with business direction. Our team of industry experts have been there and done it. Our unparalleled experience, spanning all industries, allows us to cut to the chase and work with you to get demonstrable results that impact the bottom line fast.

In an increasingly unstable vendor market, Axios Systems has the longevity, continuity and experience to deliver results to large enterprise organizations across the globe. Our track record of delivering success for household brand names speaks for itself. We stick with our customers for the journey, which is why 97% of our customers come back to us year on year.

Find out more about how you can optimize IT and gain that vital business edge with assyst - http://www.axiossystems.com/.

About Socitm
Socitm is the membership association for all ICT professionals working in Local Authorities and the Public and Third Sectors and suppliers to those sectors. Socitm provides a widely respected forum for the promotion, use and development of ICT best practice. It is also plays a leading role in ICT-facilitated local government transformation in the UK.

About Dudley Metropolitan Borough Council
Dudley Council is one of the top performing local authorities in the country according to the Audit Commission. The top rating status reflects the council's excellent adult social care and housing service, its good children's services and the good progress it has made in regeneration, with ambitious plans for millions of pounds worth of investment across the borough.

The council has also been praised for its work with diverse communities to strengthen community cohesion and significantly it was noted that Dudley Council has good capacity, with its partners, to make future improvements.

Working with partner agencies is very important to Dudley. In our 15,000 plus workforce you'll find an ethos of partnership working with the common goal of making the borough a good, healthy and safe place to live, work and visit.

Once at the heart of the Industrial Revolution, Dudley borough consists of four main towns: Brierley Hill, Dudley, Halesowen and Stourbridge. Each has a wealth of heritage, from Stourbridge's Glass Quarter to Dudley's 12th century castle, from Halesowen's historic Leasowes Park to Brierley Hill's modern retail delights. The towns contribute their own different qualities to the borough making it a special and fascinating place.

Contact:
Lauren Pyle, Axios Systems
Tel. +44 131 220 4748
E-mail: [email protected]

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
The cloud is now a fact of life but generating recurring revenues that are driven by solutions and services on a consumption model have been hard to implement, until now. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, will discuss how a top European telco has leveraged the innovative recurring revenue generating capability of the consumption cloud to enable a unique cloud monetization model to drive results.
As organizations shift toward IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection &E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his session at 16th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships, will discuss how to cut costs, scale easily, and unleash insight with CommVault Simpana software, the only si...
Docker is an excellent platform for organizations interested in running microservices. It offers portability and consistency between development and production environments, quick provisioning times, and a simple way to isolate services. In his session at DevOps Summit at 16th Cloud Expo, Shannon Williams, co-founder of Rancher Labs, will walk through these and other benefits of using Docker to run microservices, and provide an overview of RancherOS, a minimalist distribution of Linux designed expressly to run Docker. He will also discuss Rancher, an orchestration and service discovery platf...
Analytics is the foundation of smart data and now, with the ability to run Hadoop directly on smart storage systems like Cloudian HyperStore, enterprises will gain huge business advantages in terms of scalability, efficiency and cost savings as they move closer to realizing the potential of the Internet of Things. In his session at 16th Cloud Expo, Paul Turner, technology evangelist and CMO at Cloudian, Inc., will discuss the revolutionary notion that the storage world is transitioning from mere Big Data to smart data. He will argue that today’s hybrid cloud storage solutions, with commodity...
Cloud data governance was previously an avoided function when cloud deployments were relatively small. With the rapid adoption in public cloud – both rogue and sanctioned, it’s not uncommon to find regulated data dumped into public cloud and unprotected. This is why enterprises and cloud providers alike need to embrace a cloud data governance function and map policies, processes and technology controls accordingly. In her session at 15th Cloud Expo, Evelyn de Souza, Data Privacy and Compliance Strategy Leader at Cisco Systems, will focus on how to set up a cloud data governance program and s...
Roberto Medrano, Executive Vice President at SOA Software, had reached 30,000 page views on his home page - http://RobertoMedrano.SYS-CON.com/ - on the SYS-CON family of online magazines, which includes Cloud Computing Journal, Internet of Things Journal, Big Data Journal, and SOA World Magazine. He is a recognized executive in the information technology fields of SOA, internet security, governance, and compliance. He has extensive experience with both start-ups and large companies, having been involved at the beginning of four IT industries: EDA, Open Systems, Computer Security and now SOA.
The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information. In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focused on understanding how industrial data can create intelligence for industrial operations. Imagine ...
Every innovation or invention was originally a daydream. You like to imagine a “what-if” scenario. And with all the attention being paid to the so-called Internet of Things (IoT) you don’t have to stretch the imagination too much to see how this may impact commercial and homeowners insurance. We’re beyond the point of accepting this as a leap of faith. The groundwork is laid. Now it’s just a matter of time. We can thank the inventors of smart thermostats for developing a practical business application that everyone can relate to. Gone are the salad days of smart home apps, the early chalkb...
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
Operational Hadoop and the Lambda Architecture for Streaming Data Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, representing a model of how to analyze rea...
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile devices as well as laptops and desktops using a visual drag-and-drop application – and eForms-buildi...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch of Docker's initial release in March of 2013, interest was revved up several notches. Then late last...
CommVault has announced that top industry technology visionaries have joined its leadership team. The addition of leaders from companies such as Oracle, SAP, Microsoft, Cisco, PwC and EMC signals the continuation of CommVault Next, the company's business transformation for sales, go-to-market strategies, pricing and packaging and technology innovation. The company also announced that it had realigned its structure to create business units to more directly match how customers evaluate, deploy, operate, and purchase technology.
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial Cloud.
Performance is the intersection of power, agility, control, and choice. If you value performance, and more specifically consistent performance, you need to look beyond simple virtualized compute. Many factors need to be considered to create a truly performant environment. In his General Session at 15th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, discussed how to take advantage of a multitude of compute options and platform features to make cloud the cornerstone of your online presence.
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
Even as cloud and managed services grow increasingly central to business strategy and performance, challenges remain. The biggest sticking point for companies seeking to capitalize on the cloud is data security. Keeping data safe is an issue in any computing environment, and it has been a focus since the earliest days of the cloud revolution. Understandably so: a lot can go wrong when you allow valuable information to live outside the firewall. Recent revelations about government snooping, along with a steady stream of well-publicized data breaches, only add to the uncertainty
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...