|By Rishi Bhargava||
|July 31, 2016 07:00 PM EDT||
A data breach could happen to anyone. Data managed by your company is valuable to someone, no matter what the data is. Everything has a price tag on the dark web. It is especially true when it is customer data, such as personal and payment card details.
When your customers' data turns up somewhere unexpected on the Internet, you may feel the world is collapsing around you. People start tweeting about the hack, angry customers phone in, and Brian Krebs publishes his first article. Your organization switches to an emergency mode to handle the situation. It is the time when your incident response team takes control to put the genie back in the bottle.
More Attention on Data Breaches
The risk of data breaches should concern all decision makers by now. According to the latest report from Identity Theft Resource Center (ITRC), the total number of data breaches has increased this year compared to the figures from 2014. As the chances of having a breach increase, preparedness becomes more important than ever.
Furthermore, data breaches receive more media coverage, and customers become more concerned about the security of their personal data than ever. Target upset its shoppers with forcing them to replace their credit cards and to keep an eye on their credit reports. Customers of VTech were worried what happens with their kids' photos and personal details. TalkTalk subscribers wanted to abandon their contracts and called the CEO to step down.
Keeping the Customer Happy
When the unthinkable happens, your customers will demand answers. They all want to know how the breach would affect them, and what the company is going to do to prevent it from happening again.
If your organization can provide these answers and communicates things, chances your customers regain confidence in your brand is high. It never leaves a sour taste in your customers' mouth if the company demonstrates competence while handling the breach. Therefore, being prepared is good for the business.
Types of Data Breaches
The reason behind data breaches varies. According to Verizon and Mandiant, the top data breach reasons are human error, crimeware (or malware), insider misuse, physical theft and web attacks.
The majority of the media-covered breaches can be narrowed down to two variants, however: malware and web attacks.
Hackers got into Ashley Madison, Sony Pictures, and OPM through well-crafted malware such as backdoor software. On the other hand, customer data from VTech and TalkTalk was accessed by the notorious web attack named SQL injection.
Responding to the Breach
The different types of data breaches require different response strategies. The good news is, however, your incident response team can handle the same type of breach in a somewhat formalized manner.
For instance, your incident response team would probably respond to malware associated data breaches as the following:
- Identify the source (i.e. information system) of the data leak
- Investigate how the information system was compromised
- Generate indicators of compromise (IoC) from the malware
- Find other infected systems on your network with the IoCs
- Clean-up each identified system from the malware
- Monitor for potential new infections using the IoCs
The incident response team also queries internal tools (SIEM), external services (Threat Intelligence feeds), and engages internal staff such as IT to collect information for the investigation. Having the necessities in order, along with playbooks and automation could all make the overall response process smooth and consistent.
Legal and PR Matters
In parallel, the incident response team would determine the scope of the data breach. There are two questions need to be answered: how long the data breach has been going on and what data was affected.
The answers typically serve as an input for your legal and PR teams:
- Legal team: Your company may have legal obligations to do certain things, such as reporting the data breach to the privacy officer or notifying your customers. These obligations depend on the nature of the data that is involved.
- PR team: Press releases, interviews, and responses to customer queries on social media are things the PR team handles during a breach. To make sure crisis communication is right, they also need input from the incident response team.
Central Hub of Information
Because the incident response team coordinates the remediation efforts across the organization, they also serve as a central hub for information. Firstly, the team collects information that sets the general direction of the remediation process. Secondly, the incident response team shares information with others such as your legal and PR teams.
As the incident response team collects, processes, and shares a large amount of information, it is a wise decision to invest in an information sharing platform. It eases the information flow between all parties during the investigation process. Besides, the accumulated data could be invaluable for handling future breaches.
The total number of data breaches and the records affected is still on the rise. At the same time, the media provides a wider coverage of these events. As a consequence, customers are more concerned with the security of their private data than ever.
Your organization should respond to this challenge by preparing for the inevitable. The solution is well-prepared incident response team, which could manage the situation in a competent manner.
Playbooks should be prepared and practiced that covers the most frequent types of data breach scenarios. Good incident coordination depends on information gathering, processing, and sharing. Well-informed PR and legal teams could build an effective crisis communication strategy to regain customer trust.
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
Mar. 28, 2017 02:30 AM EDT Reads: 2,018
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Mar. 28, 2017 02:15 AM EDT Reads: 3,090
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Mar. 28, 2017 02:00 AM EDT Reads: 3,889
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Mar. 28, 2017 01:00 AM EDT Reads: 2,339
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Mar. 28, 2017 12:45 AM EDT Reads: 982
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Mar. 27, 2017 09:45 PM EDT Reads: 3,663
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
Mar. 27, 2017 08:15 PM EDT Reads: 6,331
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Mar. 27, 2017 07:45 PM EDT Reads: 2,216
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Mar. 27, 2017 07:30 PM EDT Reads: 4,613
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Mar. 27, 2017 02:45 PM EDT Reads: 1,989
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Mar. 27, 2017 02:30 PM EDT Reads: 4,040
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Mar. 27, 2017 02:00 PM EDT Reads: 2,097
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...
Mar. 27, 2017 01:15 PM EDT Reads: 762
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
Mar. 27, 2017 01:00 PM EDT Reads: 1,511
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Mar. 27, 2017 12:45 PM EDT Reads: 1,432
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
Mar. 27, 2017 11:15 AM EDT Reads: 2,407
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
Mar. 27, 2017 10:30 AM EDT Reads: 3,036
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
Mar. 27, 2017 10:30 AM EDT Reads: 3,186
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Mar. 27, 2017 09:30 AM EDT Reads: 2,159
There are 66 million network cameras capturing terabytes of data. How did factories in Japan improve physical security at the facilities and improve employee productivity? Edge Computing reduces possible kilobytes of data collected per second to only a few kilobytes of data transmitted to the public cloud every day. Data is aggregated and analyzed close to sensors so only intelligent results need to be transmitted to the cloud. Non-essential data is recycled to optimize storage.
Mar. 27, 2017 08:15 AM EDT Reads: 3,137