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Convergys Helps Australia's Largest Independent Mobile Phone Dealer Launch New Segmented Services

Convergys Helps Australia's Largest Independent Mobile Phone Dealer Launch New Segmented Services

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Mobileworld Operating Pty Ltd (trading as Crazy John’s), has implemented a Convergys solution enabling the delivery of highly segmented new mobile services to Crazy John’s customers. Crazy John’s is Australia’s largest independent mobile phone retailer.

To support Crazy John’s transition from a wireless reseller to a Mobile Virtual Network Operator (MVNO) with total control over the products and services it offers, the Convergys solution incorporates a 5-year agreement for Convergys to manage Crazy John’s billing operations using Convergys’ real-time rating and billing product, Infinys[r]. In this implementation, Infinys is supporting all aspects of subscriber management including activation, mediation, rating, billing, inventory management, and pro-active messaging capability for all pre- and post-paid services.

“With the deployment of the Convergys solution, we are able to offer our customers even more tailored products and services,” said Stephen Tuffley, Head of Operations for Crazy John’s. “This rapid deployment of one of the industry’s first single convergent pre- and post-paid platforms is a credit to our team and to Convergys’ technology and professional services capabilities.”

“Infinys’ online charging capability allows for the creation of targeted services available to all customers without the constraints and complexity associated with separate legacy pre- and post-paid systems,” said Iain Hackett, Convergys Vice President, Asia Pacific Region. “Crazy John’s is now better positioned with a flexible, scaleable, and high performance billing and relationship management platform that provides a differentiated competitive advantage over its competition.”

With Infinys, real-time capabilities enable the delivery of enhanced services and features to any subscriber, regardless of payment method. Crazy John’s pre-paid customers now have access to features that were previously available only to post-paid customers such as access to usage details via the web. Additionally, post-paid subscribers will be able to enjoy real-time account control features previously available only to pre-paid users.

About Crazy John’s

Founded by John Ilhan in 1991, Crazy John’s is Australia’s most successful independent mobile phone retailer with over 120 retail outlets employing over 700 staff.

In July 2007 Crazy John’s launched its own virtual mobile network with a real-time converged billing platform to deliver customers a better mobile phone service with a greater choice of products and plans and industry leading customer service with real time access to view charges on-line or on the mobile itself.

Crazy John’s is partnered with numerous major global brands: Vodafone, the world’s largest mobile phone network, and Nokia, the world’s largest mobile phone manufacturer, among them.

Crazy John’s is majority owned by the Ilhan family together with shareholders National Australia Bank, the Smorgon family, and Selpam Group.

For more information, please visit www.crazyjohns.com.au.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html

(Convergys, Infinys, and the Convergys logo are registered trademarks of Convergys Corporation.)

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